NovaA answers every call to your clinic in under two seconds — nights, weekends, August — books the consultation straight into your calendar, and follows up until the patient walks in. Clinics on NovaA recover a median €8,400 a month in treatments they were silently losing.
Enquiries arrive while your team is in cabina, after 19:00, on Saturdays, in August. In the Spanish private aesthetic market, the next clinic is one Google result away — and each unanswered call quietly becomes their consultation.
of calls to clinics ring out or hit voicemail — most during perfectly normal working hours.
of new-patient enquiries arrive evenings and weekends, when nobody is at the desk.
average lifetime value of a single aesthetic patient you never got to speak to.
Use your own figures — check last month's call log if you have it. Most owners are off by half.
Recovery model assumes NovaA answers or re-engages 70% of currently missed enquiries, in line with the median across live clinics. Cost basis: Growth plan, €890/month.
NovaA sits in front of your existing number and connects to the software you already run — Flowww, Clinic Cloud, Google Calendar. Nothing to install at the clinic. Nothing for your team to learn.
A natural voice picks up every call in under two seconds — 24 hours a day, in Spanish, Catalan, and English. It answers questions about treatments, prices, and availability exactly the way you would, and transfers anything clinical to your team with context.
If a call is ever missed, the caller gets a WhatsApp within 30 secondsNovaA qualifies the enquiry, checks your real calendar, and books the consultation on the spot — right practitioner, right room, right duration. The patient receives confirmation, directions, and pre-visit instructions automatically.
Two-way sync · double bookings can't happenSmart reminders cut no-shows. Cancellations trigger instant waitlist offers. Quiet leads are re-engaged with personal follow-ups, and past patients are invited back when their treatment cycle is due.
Every message reads like it came from your front deskYour receptionist is excellent with patients in the clinic. That's exactly where their time should go — not racing the phone.
Calls answered around the clock with full knowledge of your treatments, pricing, practitioners, and policies — trained on a knowledge base you approve, updated whenever your offer changes.
If a call ever slips through, the caller receives a personal WhatsApp within 30 seconds — before they've had time to ring the next clinic on Google.
Consultations land straight in Flowww, Clinic Cloud, or Google Calendar with the right duration, practitioner, and room. Two-way sync means double bookings can't happen.
Confirmation sequences over WhatsApp and SMS, timed to each patient's behaviour. Cancellations trigger instant waitlist offers so the slot never goes empty.
Every enquiry that didn't book gets a follow-up plan — not a spreadsheet graveyard. Past patients are invited back when their toxin or filler cycle is due.
See exactly which calls, messages, and campaigns became paid treatments. One number your gestor will love: return on every euro spent.
A two-practitioner aesthetic clinic in l'Eixample. Strong reputation, fully booked chairs — and a phone that rang into silence every time the team was in cabina.
We audited our call log in the first week and I genuinely didn't believe how many enquiries we'd been missing on Saturdays. NovaA booked nine consultations the first weekend it was live. By month three it was paying for itself fourteen times over.
Medians across Spanish aesthetic clinics in their first quarter — measured from their own call logs and booking software, not ours.
Median monthly return. Every euro spent on NovaA comes back twelve times in booked treatments.
More consultations booked per month — from calls that previously rang out and leads that previously went cold.
Fewer empty chairs. Confirmation sequences and instant waitlist backfills keep every slot earning.
Per week back for your team — time spent with patients in the clinic instead of on hold.
Our patients expect Velázquez-district service from the first ring. NovaA holds that standard at eleven at night, in three languages, without ever sounding rushed. I stopped checking up on it after the second week.
Patients tell us our front desk is the most attentive they've dealt with. They don't know half those conversations were NovaA. That's the highest compliment I can give it.
Half our clientele on the Golden Mile is international. NovaA switches between Spanish and English mid-call and books them before they've finished their coffee. The no-show drop alone covered the fee.
Stop the bleeding. Never miss another call or enquiry.
Fill the calendar. Convert, confirm, and re-engage automatically.
For groups and multi-location practices with their own workflows.
Live in under a week · No long-term contract · Keep your existing phone number · Cancel any month
NovaA always identifies itself as your clinic's assistant when asked, and it speaks naturally — pausing, clarifying, and adapting like a trained receptionist. In practice, most callers simply remember that your clinic picked up immediately and got them booked. Anything sensitive or complex is transferred to your team with a full summary.
Yes. NovaA connects natively to the systems most Spanish clinics already run — including Flowww, Clinic Cloud, and Google Calendar — with two-way sync, and our Enterprise team builds custom integrations for anything else. You keep your phone number and your software; NovaA simply sits in front of them.
NovaA never gives medical advice. It answers practical questions — treatments offered, prices, preparation, availability — from a knowledge base you approve. Clinical questions are routed to your practitioners, with the conversation context attached so nobody repeats themselves.
All data is encrypted in transit and at rest, hosted exclusively in the EU, and processed in line with the GDPR and Spain's LOPDGDD. We sign a data processing agreement with every clinic before go-live, and you own your data outright — export or delete it at any time.
Every booked consultation is traced back to the call or message that created it, with its treatment value attached. Your dashboard shows revenue generated versus what you pay us — one number, updated daily. If the maths ever stops working, you can leave; there's no long-term contract.
One 60-minute session. We map your treatments, prices, practitioners, and policies, connect your calendar, and configure the voice and tone to match your clinic. You review test calls before anything goes live — most clinics are answering with NovaA within six days.
Yes — NovaA routes calls across locations, balances calendars between sites, and reports per-clinic and consolidated. Multi-location groups get a dedicated success manager and quarterly business reviews under the Enterprise plan.
Twenty minutes with a clinic specialist — not a salesperson reading a script.
Replies within one business day. No commitment.
A clinic specialist will reply within one business day to schedule your 20 minutes — and will bring your clinic's revenue estimate to the call.